An information system is the combination of computer technology (hardware and software) and telecommunications technology (data, image, and voice networks).
A) True 
B) False
ANSWER: B

Systems analysts are frequently involved in the customization of the ERP applications and the redesign of business processes to use the ERP solutions.
A) True 
B) False
ANSWER: A

One of the problem-solving steps in systems analysis is to identify the problem.
A) True 
B) False
ANSWER: B

Project scope, goals, schedule, and budget requirements are determined during the system initiation phase of the system development process.
A) True 
B) False
ANSWER: A

Process management is the activity of defining, planning, directing, monitoring, and controlling a project.
A) True 
B) False
ANSWER: B

A standard systems development process is purchased or developed at Level 3 of the Capability Maturity Model (CMM).
A) True 
B) False
ANSWER: A

Cost-benefit analysis ensures that an information system is developed at minimum cost.
A) True 
B) False
ANSWER: B

Correcting or improving efficiency of people and processes is one of the potential problems that may be addressed by an information systems development project.
A) True 
B) False
ANSWER: A

Statement of work is one of the deliverables of the problem analysis phase.
A) True 
B) False
ANSWER: B

Rapid application development (RAD) strategy accelerates the requirements analysis and design phases through an iterative construction approach.
A) True 
B) False
ANSWER: A

The scope of process management is all projects, whereas the scope of project management is a single project.
A) True 
B) False
ANSWER: A

A project is considered successful if the resulting information system is developed at the lowest possible cost.
A) True 
B) False
ANSWER: B

One of the key objectives of Joint Project Planning (JRP) is to have all stakeholders reach consensus in the business requirement statement for the project.
A) True 
B) False
ANSWER: B

Statement of work depicts the hierarchical decomposition of a project into phases, activities, and tasks.
A) True 
B) False
ANSWER: B

Pessimistic duration is the estimation of the maximum amount of time that it would take to perform a task.
A) True 
B) False
ANSWER: A

Information systems analysis emphasizes business issues, not technical or implementation issues.
A) True 
B) False
ANSWER: A

Information Engineering is one example of a process-driven analysis.
A) True 
B) False
ANSWER: B

Interviewing is highly dependent on the systems analyst's human relations skills.
A) True 
B) False
ANSWER: A

In a typical JRP session, project sponsor plays the role of leader or facilitator.
A) True 
B) False
ANSWER: B

Ishiwaka diagram is used to identify and explore problems and the causes/effects of those problems.
A) True 
B) False
ANSWER: B

Management information systems (MIS)
A) create and share documents that support day-today office activities					
B) process business transactions (e.g., time cards, payments, orders, etc.)
C) capture and reproduce the knowledge of an expert problem solver				
D) use the transaction data to produce information needed by managers to run the business
e) none of the above
ANSWER: D

The person who ensures that systems are developed on time, within budget, and with acceptable quality.
A) systems designer				
B) project manager
C) systems owner				
D) external system user	
ANSWER: B

Which one of the following is not a business driver for an information system?
A) business process redesign			
B) knowledge asset management
C) collaboration and partnership		
D) proliferation of networks and the Internet	
ANSWER: D

Which of the following is not a technology driver for an information system?
A) Networks and the Internet			
B) knowledge asset management
C) collaborative technologies			
D) Enterprise applications	
ANSWER: B

Which of the following is a deliverable of the system implementation phase?
A) technical hardware and software solution for the business problem				
B) business problem statement
C) statement of the system users' business requirements						
D) technical blueprint and specifications for a solution that fulfills the business	
ANSWER: A

Decision makers who are concerned with tactical (short-term) operational problems and decision making are the _____.
A) middle managers				
B) supervisors
C) executive managers				
D) mobile managers	
ANSWER: A

A task of developing a technical blueprint and specifications for a solution that fulfills the business requirements undertaken in the system development process.
A) System design					
B) System initiation
C) System analysis					
D) feasibility analysis	
ANSWER: A

The deliverable of the problem analysis phase is ____________.
A) problem statement				
B) system improvement objectives
C) statement of constraints			
D) statement of work	
ANSWER: B

Which one is NOT a phase of the systems development life cycle?
A) problem analysis				
B) post-implementation review
C) decision analysis				
D) requirements analysis	
ANSWER: B

One of the cross life-cycle activity of system development is _______________.
A) object modeling				
B) fact-finding
C) prototyping					
D) data flow diagram modeling	
ANSWER: B

Rapid Application Development (RAD) strategy includes all of the following, except
A) actively involves system users in the analysis, design, and construction activities		
B) uses waterfall development approach to evolve system concept
C) accelerates the requirements analysis and design phases					
D) reduces the amount of time that passes before the users begin to see a working	
ANSWER: B

Process management is 
A) the ongoing activity of recording facts and specifications for a system for current and future reference	
B) the activity of documenting, managing, and continually improving the process of systems development 
C) the activity of calculating the prediction of the costs and effort required for system development
D) the activity of scoping, planning and staffing the development of a system	
ANSWER: B

From a project management perspective, a project is considered a success if
A) the system is delivered on time						
B) the system is developed within budget
C) the system is acceptable to the customer						
D) the system is developed using either product-driven or model-driven methodology	
e) all of the above
ANSWER: E

Which of the project management charts is most effective when you want to study the relationships between tasks?
A) Gantt chart					
B) PERT chart
C) WBS chart					
D) Network chart	
ANSWER: B

An inter-task dependency in which two tasks must finish at the same time is refered to as:
A) Start-to-finish (SF)				
B) Finish-to-finish (FF)
C) Start-to-start (SS)				
D) Finish-to-start (FS)	
ANSWER: C

A model-driven analysis approach that focuses on the structure of stored data in a system rather than on processes is
A) structured analysis				
B) information engineering
C) rapid architected analysis			
D) object-oriented analysis
ANSWER: B

All of the following are phases of systems analysis, except
A) requirements analysis phase			
B) problem analysis phase
C) design analysis phase			
D) scope definition phase
ANSWER: C

Prototypes are used in
A) model-driven analysis			
B) traditional approaches
C) object-oriented analysis			
D) accelerated systems analysis
ANSWER: D
			
Which of the following is NOT a feasibility analysis criterion?
A) technical feasibility				
B) schedule feasibility
C) resource feasibility				
D) operational feasibility
ANSWER: C

The task of identifying and expressing system requirements is performed in which phase of systems analysis?
A) requirements analysis phase		
B) logical design phase
C) problem analysis phase			
D) scope definition phase
ANSWER: A

Cause-and-effect analysis is performed in what phase of systems analysis?
A) scope definition phase			
B) requirements analysis phase
C) logical design phase				
D) problem analysis phase
ANSWER: D

A property or quality the system must have is called a:
A) scope					
B) functional requirement
C) preliminary requirement			
D) nonfunctional requirement
ANSWER: D

Which one is NOT a common fact-finding technique?
A) prototyping					
B) interviews
C) reverse engineering				
D) research and site visits
ANSWER: C

A fact-finding technique that involves a large number of observations taken at random intervals is called:
A) work sampling		
B) stratification
C) randomization				
D) people sampling
ANSWER: A

Which of the following types of questions should not be asked on an interview?
A) biased questions				
B) open-ended questions
C) loaded questions		
D) both (A) and (C)
ANSWER: D